Prevent network outages and decrease cost in the Network Operating Center
LeeonTek
Scenario
Regional retail companies with double digit growth grew rapidly by acquisition. Multiple monitoring tools were used for various application stacks.
Disconnected system for monitoring , tracking and resolution of issue leading to error, time wastage, loss revenue and poor visibility
Solution
Leveraging the ServiceNow ITOM application we connected ServiceNow to various systems to send alerts that would be registered and would trigger respective remediation rules.
Orchestration would resolve the issues and update the ticket
Results
ServiceNow ITOM enabled automated, proactive issue resolution, reducing downtime and operational costs. It improved visibility and efficiency, streamlined monitoring, and supported scalable growth.