Improving Revenue by Optimizing Field Operations
LeeonTek
Scenario
Big international retailers with 13000 outlets have numerous vendors and internal staff servicing their outlets for hardware issues.
Outlets did not have an efficient way of reporting and tracking issues affecting business operations.
Manual data transfer to vendor systems had big support overhead because it relied on email and calls with long wait times.
Solution
Creation of self-service portal for outlets to request and track issues with the asset information maintained in ServiceNow.
Vendors gained visibility to their work through direct integration of self-service portals.
Modular integration and vendor onboarding
Data driven tables makes it modular
Results
Enable Service delivery by removing bottlenecks and maintaining integrations.
Cost savings due to proactive anticipation of trends from data analysis